When you are faced with requiring homecare for the very first time It can be be a daunting and worrying prospect. Thankfully knowing two of the directors of Attleborough based Pride Homecare, and having previous family members who they had cared for previously, made the selection process simple. So this morning was the first morning, all the paperwork was in place, listing my requirements and stating that Susan Spencer would be here at a given time for the agreed period of time. Susan, who prefers “Sue” arrived on time, with a knock on the door and came in and introduced herself, went through the list of duties and ensured that I agreed that was what I required and expected. Which it was. So the care commenced.
I must say that Sue was very thorough with her tasks and carried them out with the highest integrity and professionalism, and putting me, the customer at ease too, quelling any concerns that I may have had. Well that was day one all sorted, I’m sure the following days will be similar. I feel much happier that it went so well, professional and personal.